For the means of these conditions:

The entrepreneur: a natural or legal person who or a part of the

of the holding of that natural or legal person who

themselves in the retail sector as self-employed or as a

franchisee engaged in sales and/or

service and is a member of the trade association

Association National Organization Dibevo.

The consumer: a natural person who does not act in pursuit

of an appeal or company and enter into an agreement

with the entrepreneur.

Agreement: any agreement relating to the sale or

services between the consumer and the entrepreneur.

Distance agreement: any agreement relating to sale or

services between the consumer and the entrepreneur.

Goods: all products and pet animals that are the subject

are of an agreement.

Services: all activities that are the subject of a



These terms and conditions apply to all agreements concluded between the

entrepreneur and the consumer are closed.


1. The goods and services offered by the entrepreneur shall become clear and

accurately depicted and/or described. This definition should be sufficient

detailed to a proper assessment of the offer by the consumer

to make it possible.

2. The offer shall include such information that it is clear to the consumer what his

rights and obligations if he accepts the offer and in any case exists

from the following parts:

- the most accurate possible indication of numbers, sizes, weights or other

characteristics, or indications of care, which are

are essential;

- the price and amount of delivery costs, if the consumer

request that the goods be delivered to a declared address;

- the method of payment and, where applicable, an indication that and in what way

payment in instalments is possible;

- the design/packaging in which the goods are delivered and a designation

for use;

- any right of return and the method of use thereof

- the possibility of providing additional services at cost to the

purchase of some goods, such as construction, installation, commissioning and


- the indication of the existence of the


- the indication that the Agreement shall bear these Terms and Conditions


3. Delivery to order shall be made after written or electronic order by the

consumers, unless otherwise agreed between the consumer and the entrepreneur.

4. A written offer shall be provided with a daily drawing and shall be irrevocable throughout

30 days after the consumer has received the offer.

5. In the case of a written/electronic offer, a copy of this General

Conditions attached.



1. The contract shall be concluded by the consumer's acceptance of the offer.

2. Where the agreement involves an amount of more than € 1,250.00, the

preferably by written or electronic acceptance of the

offered by the consumer.


1. The price listed in the offer includes VAT.

2. If, within three months of the conclusion of the agreement, but even before the

a price change, it will not affect the agreement

come price. The consumer is entitled to terminate the contract if, after

three months after the conclusion of the agreement but before delivery the price

is raised.

3. The second paragraph, first sentence, shall not apply to price changes provided for in the law

increase in VAT.


1. Delivery shall take place by the consumer in possession of the goods. The

possession of goods that are not directly available may take place as a matter of

pick up the goods by the consumer from the entrepreneur or by the delivery

of the goods with the consumer by the entrepreneur. Parties may have a fixed or

expected delivery time.

2. The consumer shall be required to receive goods ordered within seven days of receipt of the

pick up or have the entrepreneur's message picked up. Leave the consumer to this,

the costs of

failure to collect on time at the consumer's expense.

3. Where the contract concerns the delivery of the goods sold, the contract shall be

within the delivery time agreed in the agreement and at the specified address.

4. If the presumed delivery time is exceeded, the operator shall be given a further

deadline to deliver. This further period shall be equal to the

original probable delivery time with a maximum of one month. If the

the entrepreneur will still deliver within this period, any price increase within

this further period shall not be passed on.

5. If this new period is exceeded or a fixed agreed delivery time

the consumer, without requiring further default, has the right to

agreement and/or seek compensation.

6. If ordered goods are found to be unavailable, the operator will, in consultation with

with the consumer on the possible availability of replacement

Goods. If the consumer does not agree to the supply of a replacement good, the

he has the right, i.e. his other legal rights, to

without any costs to him.


1. The operator shall ensure that the goods delivered comply with the

agreement (conformity). The entrepreneur also ensures that the

goods having characteristics which, taking into account all circumstances,

normal use, as well as special use to the extent that it is

has been agreed.

2. The economic operator shall ensure that the services provided by him comply with the

the agreement and are executed with good workmanship and with use

of sound material.



1. The consumer shall be entitled to return of goods for at least 10

Days. This right does not apply to animals and plants. The effective date of this period is

the day after the sale, or after the day of delivery, unless otherwise

Agreed. Undamaged and unused goods with the original packaging

and original receipt can be returned.

2. If the consumer has paid an amount (in advance), it will be as soon as possible, but

not later than 14 days after the right of return has been used,


3. Goods manufactured, mixed, processed or processed at the consumer's request

or goods ordered at the consumer's request

excluded from the right of return. The consumer may, of his right of

return only in the manner provided by the entrepreneur at his

offer is indicated.

4. If the right of return does not imply a refund of the purchase price but the

delivery of a replacement item or a voucher, the entrepreneur will



1. Payment of goods in stock shall be made in cash, unless otherwise


2. Where no payment is agreed in cash, the consumers shall

amounts due, within 14 days of delivery by the entrepreneur or

collection by the consumer of the goods, unless otherwise


3. If the consumer places an order, the operator shall have the right of the

consumers to demand a prepayment of up to 50% of the price.


1. The consumer shall be in default from the expiry of the agreed payment date.

After the expiry of that date, the trader shall send a payment reminder and

gives the consumer the opportunity within 14 days of receipt of the

payment reminder.

2. If, after the expiry of the payment reminder, payment has still not been paid and the

consumer does not agree to submit submissions to the Disputes Committee, in accordance with article

17.4, judicial or out-of-court collection may be initiated. The

reasonable costs incurred are at the expense of the consumer. The

entrepreneur is also entitled to charge interest from the expiry of the

the agreed payment date. This interest is equal to the statutory interest rate.


The entrepreneur can reserve ownership as long as the consumer has not fully

Paid. In this case, the consumer will not become the owner of the goods until he

price and any additional payment to the entrepreneur



1. The entrepreneur shall guarantee the absence of the

flaws that reveal themselves after the episode. The consumer is entitled to free

replacement of defective parts within a reasonable time. In addition, the

consumer's right to redress, compensation and termination of the contract which

have been granted to him under the law.

2. If the purchase concerns a plant or animal, the operator shall inform the consumer of the

provide essential information for the proper use of the plant, or the


health and proper care of the animal, which is also connected to

information provided by the consumer. reasonable costs are incurred for this purpose

on behalf of the consumer. The entrepreneur is also entitled to charge interest

from the expiry of the agreed payment date. This interest rate is

equal to the statutory interest rate.

3. The operator shall not be responsible for defects which have been

as a result of careless care or improper use of the

delivered or are the result of changes made by the consumer or third parties to the

delivered. Nor is the entrepreneur in favour of any

damage caused by these defects.

4. When the warranty is invoked, the proof of purchase must be provided by the consumer


5. The consumer shall retain his legal guarantee rights in full, i.e. those referred to in paragraph 1

and paragraph 2 is defined as to the guarantee issued by the entrepreneur.


1. If one of the parties fails to fulfil an obligation under the agreement, the

suspend the other party's compliance with the obligation to do so.

partial or non-due fulfilment shall be suspended only in so far as

the shortcoming that justifies it.

2. The entrepreneur has the right of retention (right of retention), as the consumer

falls short of the satisfaction of a payable obligation, unless the failure to comply

this deduction does not justify.

3. If one of the parties fails to comply with the agreement, the other party shall have the power to

agreement, unless the failure does not justify dissolution.

4. If the agreement relates to a (forward) payment and

agreement is not reached, or is dissolved, the consumer will

(paid) refunded.


1. In the case of a distance agreement (Article 6:230 under m of the BW), the

entrepreneur, before the agreement is concluded, inform, among other things, of:

(a) the identity and geographical address of the economic operator to which the consumer

complaints can rightly be made;

b. the place on his website where the entrepreneur's terms and conditions

have been seen;

(c) the main characteristics of the goods;

(d) the price, including VAT, of the goods;

(e) any costs of delivery;

f. the method of payment, delivery or execution;

(g) the time limit for acceptance of the offer;

h. whether the consumer has a cooling-off period, when it takes effect and how long it


2. The trader shall immediately confirm when the consumer submits the offer

has accepted electronic means, receipt of acceptance of the offer and

delivers the product as soon as possible, but up to within 30 days, to be counted

the day following the day on which the consumer placed his order.

If this period is exceeded, the consumer has the right to terminate the contract

without further default. The consumer and the entrepreneur can

agree on another delivery period.

3. For 14 working days, the consumer shall have the right to terminate the contract without

giving reasons. The period shall run on the day following that

the last product of the order has been received or on the day of entering into a

service agreement.


4. Where the purchased goods are not available, the operator must

inform the consumer as soon as possible and any (paid)

quickly as possible, but in any case within 30 days.

When the consumer and the entrepreneur have agreed that a matter of

equal quality and price may be delivered, then the cost of any return

on behalf of the entrepreneur.

The entrepreneur should give the consumer a clear and understandable way of


5. In good time, at the time of delivery and at the latest at the time of delivery, the entrepreneur shall provide the


(a) the information referred to in paragraph a to h in paragraph 1 of this Article;

(b) in writing, the requirements for the use of the right to dissolve

the agreement and any associated financing during the

14 working days, indicating in any event:

(c) the time of start and the duration of the cooling-off period available to the purchaser

may stand;

(d) that, in the case of use of the cooling-off period, the maximum costs of

return at the expense of the buyer;

e. the information on the dissolution of the loan if the consumer

finances with a loan from the entrepreneur or with a third party on the basis of a

agreement between the entrepreneur and the third party;

f. the details of the possible guarantee and after sales service;

(g) the requirements for termination of the contract if the purchase has a duration

more than a year or an indefinite period.

6. Where the trader has not complied with his obligation to provide information or not to provide information in

the correct form, the period of reflection shall not exceed three

months and seven working days. If, in those three months, the seller still

complies with the obligation to provide information, starts the day after he has complied with that

to run the seven-day period.

7. Return is at the expense and risk of the consumer. The entrepreneur may join the

termination of the agreement.


1. The trader shall be liable to the consumer for damages resulting from the

of a shortcoming, which is attributable to the entrepreneur or comes before his risk,

to persons in his service or to persons appointed by him to the

carrying out the work assigned by the consumer. For a

compensation for the damage caused by the entrepreneur's failure or

persons in his service, the consumer is eligible provided that the consumer

within 30 days of the damage being caused, it is written to the entrepreneur

make known. The compensation obligation is limited to a maximum of the amount

the invoice value of the business provided by the entrepreneur.

2. The consumer shall be liable to the trader for damage seen by a

attributable to him.


Complaints about the implementation of the agreement should be fully and clearly

described preferably in writing or electronically, to the

in good time after the consumer has discovered the defects. Not submitting in time

the complaint may result in the consumer losing his rights in this area.


1. Disputes between consumer and entrepreneur over the establishment or implementation of

agreements relating to the supply or delivery of this entrepreneur

goods, can be brought by both the consumer and the entrepreneur


made at the Dispute Committee Companion Animals, Bordewijklaan 46, Postbus

90600, 2509 LP The Hague.

2. A dispute shall be dealt with by the Disputes Committee only if

the consumer first lodged his complaint with the entrepreneur.

3. If the complaint does not lead to a solution, the consumer will have 12 months, after the

the date on which the consumer lodged the complaint with the entrepreneur, the time to

complaint in writing or in another form to be determined by the Disputes Committee

pending before the Disputes Committee.

4. When a consumer makes a dispute before the Disputes Committee, the

entrepreneur to this choice. If the entrepreneur wishes to file a dispute

the Disputes Committee, it must ask the consumer to

whether he agrees. The entrepreneur must be

announcement that, after the expiry of the said period, one will feel free to

bring a dispute before the court.

5. In its ruling, the Disputes Committee shall comply with the rules applicable to its

Take. This Regulation shall be forwarded upon request. The decisions of the

Disputes committee have the character of a binding opinion. For treatment

a fee (the so-called complaint fee) is due.

6. Only the civil court or the Disputes Committee shall have jurisdiction over the



The National Organisation Dibevo Association guarantees the consumer the

comply with the binding opinion expressed by the Disputes Committee.


Individual derogations must be made in writing or electronically between the entrepreneur and

the consumer.