Shipping your package
Packages are generally sent within 2 days of receiving your payment via our courier service with tracking (no live tracking). If you prefer to receive on a given day, you can indicate when you selected a carrier. Please contact us if you are unsure if the delivery time is possible, also for changes you should contact us. Whichever shipping you choose, you always have the option to select a day of your choice.
Shipping costs include handling, packaging and franking. Transport costs depend on the total weight and price, our frozen products are sent to the dog by weight given the extra packaging materials, our other products the price is calculated on the basis of the total price, so the shipping costs are lower at 25/50/75 (Abroad 75/150) euros. We recommend that you place your items in one order. We cannot always merge two separately placed orders, so shipping will be charged for each order. Your package is shipped at your own risk, but special care is taken to fragile and perishable products.
Our boxes are large enough to be able to ship your items well protected.
Delivery by Voedseldieren Winterswijk:
You can have us delivered by route or by appointment. By appointment you pay according to the value of your cart, on route you pay little to nothing depending on your cart. We drive our routes on Fridays and Saturdays. You are automatically scheduled. If you wish to change your date, you can pass this on to us and we will schedule you on the next suitable day. More information can be found on our route list.